• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-07-2016 12:05 PM

HP Recommended
Product: HP Deskjet Ink Advantage 4645
Operating System: Microsoft Windows 8 (64-bit)

After I've scanned a document the following message appears:  

"The HP Scan application was unable to save the file to the specified location"

 

I don't know what location it's trying to save in, and why I'm getting the message?  I would think that I would have had an option as to where to save the doument?

 

Thanks for anyone's help.

 

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2016 08:15 AM

HP Recommended

Hey @Lulu5,

 

Welcome to the HP Support Forums!


I see that you are having some issues with scanning from your Deskjet Ink Advantage 4645 e-All-in-One Printer to your Windows 8 PC. I can help you with that.

 

To change the folder HP Scan tries to scan to open HP Scan, and click on Advanced Settings. In the next window click on the Destination tab. From here you can change the default scanning location.

 

Please let me know if this resolves your issues. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-08-2016 08:15 AM

HP Recommended

Hey @Lulu5,

 

Welcome to the HP Support Forums!


I see that you are having some issues with scanning from your Deskjet Ink Advantage 4645 e-All-in-One Printer to your Windows 8 PC. I can help you with that.

 

To change the folder HP Scan tries to scan to open HP Scan, and click on Advanced Settings. In the next window click on the Destination tab. From here you can change the default scanning location.

 

Please let me know if this resolves your issues. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.