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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hello @dstrobel,

 

Thanks for reaching out!

 

Yes, you can add multiple page scan in MAC as well. But this printer does not have a document feeder and hence you will have to add one page after the other while you scan.

 

I would suggest you buy a printer with an "Automatic document feeder" (ADF) if you are planning to scan multiple pages. ADF allows you to easily scan / copy multiple pages with one click. Just look for a printer which has an ADF at the top of the printer. You can check few printers here: http://hp.care/2f5b1Pm

 

Hope that answers your question. Let me know!

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

I am trying to use the scan option on my mac, but it will not allow me to open the scanner. It says Error _9923

HP Recommended

@Dvortex wrote:

Hello @dstrobel,

 

Thanks for reaching out!

 

"Yes, you can add multiple page scan in MAC as well. "

 

 

 


HOW???  I read the manual which said, briefly and not very helpfully, "Start from your computer, not the screen on the printer."  So I found the HP Scan Utility on my MAC, opened it, and tried to fill in everything useful. Then I laboriously scanned 44 sheets one-by-one.  End result? I was totally unable to save those scans at all.  They are TIFFs, not PDFs, for one thing, and in any event no matter what I filled out in the "Prefix," "Tags," destination, folder, and other options, the "Save" function stayed resolutely grayed out.  This was a 40-minute chunk of time that was completely fruitless.

HP Recommended

I can't find anything that says, "Show Scan Previow option".  I have been trying for about an hour now to scan multiple pages.  Sometimes i can, sometimes i can't.  The printer has a mind of its own.  Do printers fly?  I'm on the 44 floor.

HP Recommended

This is very frustrating.  The so-called "helpful" responses don't help at all.

 

I'm on an Apple MacBook, and the descriptions given in prior responses don't apply.  I don't have an option to "Scan a document or photo."  I don't have a "Show Scan Preview" option.  I don't have a "plus" button, and I can't "save."

 

When I open the HP icon, I have one option for scanning: "Scanner."  When I go to that, this is what I see:

 

If I click Scan, all it does is one page.

HP Recommended

I totally agree.  VERY frustrating.

HP Recommended

I also would like to know where the scan preview option is located.  Scanner seems to "trim" my photos.

HP Recommended

Where is the preview button? I cannot find.

HP Recommended
@dstrobel is exactly right! If the Envy can’t add multiple pages to a single scan from a Mac, JUST COME RIGHT AND SAY SO, @dvortex, instead of dodging around. And if it CAN be done, then give clear, precise, detailed instructions.
HP Recommended

@dstrobel is exactly right!

 

If the Envy can’t add multiple pages to a single scan from a Mac, JUST COME RIGHT AND SAY SO, @dvortex, instead of dodging around. And if it CAN be done, then give clear, precise, detailed instructions.

 

Go to a Mac, and write your instructions from the steps you actually take. 

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