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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2025 11:27 AM

HP Recommended

I havent had any issues using the scan to email option until recently. When I try to scan, it now gives me an error saying "Incorrect Username and password" I tried looking at the settings on my printer and on HP Smart and don't see any

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1 REPLY 1

‎01-14-2025 01:13 PM

HP Recommended

The password to the email account needs to be an "app password".   The normal account password cannot be used

 

This is described here for g.mail but y.ahoo and a.tt also apply

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/scan-to-email-from-g-mail-account/m-p/8924423#...

 

 

 

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