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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Color LaserJet MFP M283fdw
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Hello

Our printer has been turned off for a month.  We turned it on again and tried to scan to email but got the following error message:

username or password incorrect. Ensure both user account and password are valid

 

I have not changed the outgoing email address or password.  I have tried using another email address and password but get the same error message.

 

I have turned on the less secure app option on **bleep** but that has not helped.

 

I am not sure what to try next.

 

Can anyone off any advice please?

 

Thank you Bev 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have solved this issue.  It was because of google less secure app “on” was not saving and kept reverting too off.  I have it working now. Thank you

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1 REPLY 1
HP Recommended

I have solved this issue.  It was because of google less secure app “on” was not saving and kept reverting too off.  I have it working now. Thank you

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