Scan to email no longer working after printer was turned off for a month

[Bevchris]

Hello

Our printer has been turned off for a month.  We turned it on again and tried to scan to email but got the following error message:

username or password incorrect. Ensure both user account and password are valid

I have not changed the outgoing email address or password.  I have tried using another email address and password but get the same error message.

I have turned on the less secure app option on **bleep** but that has not helped.

I am not sure what to try next.

Can anyone off any advice please?

Thank you Bev 

[Bevchris · Accepted solution]

I have solved this issue.  It was because of google less secure app “on” was not saving and kept reverting too off.  I have it working now. Thank you