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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Scanner issues after upgrade to Windows 11

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02-08-2022 06:28 AM
I am hopeful that the restarting of the Windows Image Acquisition (WIA) Service will work. As end users are not that tech savy I created a Scheduled Task using PowerShell to restart this service using a local admin account.
02-10-2022 10:27 AM
Xcurtx...
I am able to verify that creating a scheduled task using PowerShell I am able to "restart" the Windows Image Acquisition (WIA) service thus re-enabling the connection issue when the device "sleeps" under Windows 11. Unfortunately, the smallest time increment is 5 minutes, so the user has to wait a little bit if they find it failed. Let me know if you need to know the settings, I used...
03-10-2022 09:27 AM - edited 03-10-2022 11:51 AM
I see that HP have published a new driver for this product - it's here: https://support.hp.com/gb-en/drivers/selfservice/hp-scanjet-pro-2500-f1-flatbed-scanner/7440206
It explicitly mentions Window 11 compatibility so I am going to have another go. Wish me luck!
Edited: It didn't work, which is disappointing; you would expect a Win 11 driver to work.
I tried the Windows Image Acquisition (WIA) service solution that others have recommended. It certainly worked to restore the connection after the scanner was switched on. But if I switched it off and then on again, it was necessary to restart the WIA service again to get access to the scanner. This is just too laborious. I use the scanner too frequently to have to faff about like that.
So after another brief foray into Windows 11 I've restored Windows 10.
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