Scanning from feeder, pages not combined into one document

[Neardley]

Have tried the regular HP problem detector three times...it sees no problem.

[Dragon-Fur · Accepted solution]

@Neardley 

Specifications > Scan

Review the following for the scanning specifications.

• Image editor included
• Integrated OCR software automatically converts scanned text to editable text
• Scan speeds vary according to the complexity of the document
• Automatic duplexing (two-sided scanning) from ADF, 6970 series only
• Twain-compliant interface (Windows only)
• Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
• Color: 24-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)

Maximum scan size from ADF:

• 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
• 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
• Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

Full Feature Software - HP Scan

How-to document: 

HP Printers - How to Scan (Windows)

Example - NOTE:  some options are model dependent

Place scan material(s) on the printer

Open HP Scan software

Set menu options on the main menu

For example, select

Page Size

Source

Destination (NOTE:  Destination can be fine-tuned / adjusted in More > Destination)

Reminder:  Page Sides is model dependent

Click More >

9025_HP_Scan_Menu_PDF_1

 Select Destination

Click the + next to PDF to open the sub-menu

➡️Check / uncheck box to control whether each page is a separate file or "all of one file"

Reminder:  Some options are model dependent

Click OK to leave the sub-menu

9025_HP_Scan_Menu_PDF_More_Destination_1

Check / Adjust other settings in Destination and other menus.

When ready, click Scan

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6962 All-in-One Printer

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[Neardley]

Thanks so much for your prompt...and GREAT.....response!!!

[Dragon-Fur]

@Neardley 

You are most welcome.

Happy Scanning!

Stay safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.