• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet 6962
Microsoft Windows 10 (64-bit)

Have tried the regular HP problem detector three times...it sees no problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Neardley 

 

Specifications > Scan

Review the following for the scanning specifications.
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Automatic duplexing (two-sided scanning) from ADF, 6970 series only
  • Twain-compliant interface (Windows only)
  • Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Maximum scan size from ADF:
  • 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
  • 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
  • Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

 

 

Full Feature Software - HP Scan

 

How-to document: 

HP Printers - How to Scan (Windows)

 

Example - NOTE:  some options are model dependent

 

Place scan material(s) on the printer

Open HP Scan software

Set menu options on the main menu

For example, select

Page Size

Source

Destination (NOTE:  Destination can be fine-tuned / adjusted in More > Destination)

 

Reminder:  Page Sides is model dependent

Click More >

9025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_1

 Select Destination

Click the + next to PDF to open the sub-menu

➡️Check / uncheck box to control whether each page is a separate file or "all of one file"

Reminder:  Some options are model dependent

Click OK to leave the sub-menu

9025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

Check / Adjust other settings in Destination and other menus.

When ready, click Scan

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6962 All-in-One Printer

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Neardley 

 

Specifications > Scan

Review the following for the scanning specifications.
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Automatic duplexing (two-sided scanning) from ADF, 6970 series only
  • Twain-compliant interface (Windows only)
  • Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Maximum scan size from ADF:
  • 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
  • 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
  • Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

 

 

Full Feature Software - HP Scan

 

How-to document: 

HP Printers - How to Scan (Windows)

 

Example - NOTE:  some options are model dependent

 

Place scan material(s) on the printer

Open HP Scan software

Set menu options on the main menu

For example, select

Page Size

Source

Destination (NOTE:  Destination can be fine-tuned / adjusted in More > Destination)

 

Reminder:  Page Sides is model dependent

Click More >

9025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_1

 Select Destination

Click the + next to PDF to open the sub-menu

➡️Check / uncheck box to control whether each page is a separate file or "all of one file"

Reminder:  Some options are model dependent

Click OK to leave the sub-menu

9025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

Check / Adjust other settings in Destination and other menus.

When ready, click Scan

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6962 All-in-One Printer

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

Thanks so much for your prompt...and GREAT.....response!!!

HP Recommended

@Neardley 

 

You are most welcome.

 

Happy Scanning!

Stay safe.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.