• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-12-2019 10:51 AM

HP Recommended

I have an HP Officejet Pro 8620. I've just recently got an error message when I've tried to scan: username or password is incorrect. Make sure both user account and password are valid. 

 

I've recently changed my google password. How do I fix this issue?

1 person had the same question
1 REPLY 1

‎04-13-2019 02:32 AM

HP Recommended

Hi,

On your printer tap the Wireless or Ethernet icon and locate the printer's IP Address.

 

From any browser browse to that IP to access the printer's EWS page.

Within the Scan tab, select Scan to Email and then click on Outgoing Email Profiles and edit your existing profile by keeping the current settings but providing the updated password.

 

Note: be sure to remove any PIN Number might be added by your browser during the wizard if you would not want any such code.

 

Once completing press Save and Test and verify its success.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.