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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

It's been detailed further up in the post but have attached what I mean, if you right click the white space you will get the option:

 

Reset printing system

 

 

HP Recommended

Did you do something else? Maybe my All-in-one C6200 series is too old. It didn't work for me.

Lasse Martinell
Amber KB
HP Recommended

So I have the same issue as everyone here. My HP Officeject 7410 All-in-One stopped scanning after my upgrade to Sierra.

 

Earlier in this thread, someone said the update for Sierra 10.12.1 would fix the issue. Well, that update came today, but did not fix it for me.

 

The HP driver page for the 7410 only goes up to Mac OS 10 .11. No update there. Maybe my 7410 is just too old?

 

The ONLY solution that works me is the VueScan software, but I'd love to not have to spend $50 to fix something that I think should be fixed by HP or Apple.

 

I'm still waiting and hoping HP will come through and the updated driver will pop up on the driver page, but I'm getting discouraged.

 

Any new solutions or feedback would be appreciated. Even hearing from someone at HP that they are at least aware of the issue and working on it would be nice.

 

Thanks.

 

HP Recommended

The 10.12.1 update fixed my issue with my OJ Pro 8600 n911n

HP Recommended

Didn't work for me either.  Upgraded to 10.12.1 as well and no luck.  Interestingly, if I connect with USB, works just fine.

HP Recommended

After 10.12.1 and re-installing the HP drivers via Easy Start: still no scan-to-computer possible on my 3830.

HP Recommended

Have you tried to connect from your broser?

 

Type in the scanners IP address, something like 192.168.1.111

 

If the scanner have a webinterface you can controll your scanner from that interface and do the scannings you need until new drivers from HP is released.

 

VueScan have a free version that puts a watermark on the scan.

 

Good Luck

Lasse Martinell
Amber KB
HP Recommended

I have the same problem, the box for save is not enlighted !So no option, even that the document is well shown. 

HP Recommended

Hi, same problem (my be you got a respons from earlier but I am new here) , the scanning seems OK, but the option to save will not high light, remains shadow grey. Strange ! 

HP Recommended

Well I'm giving up and buying VueScan. Ridulous that I have to pay $50 to get HP's product to fuction. I'll be ending my 20+ year relationship with HP printers.

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