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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-22-2020 07:58 AM

HP Recommended

I have a new 8035 having replaced an HP i never had any trouble with including scan to email.This is obviously not a setting problem but a software problem. It would help if HP acknowledged the problem which is obviously happening too much and find a patch rather than allowing this flood of chats when there is not a fix. Really!

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‎04-22-2020 08:00 AM

HP Recommended

Aren't there enough people with this problem that your reset solution is not helping to post something more?

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‎04-22-2020 08:05 AM

HP Recommended

Having the same problem with HP OfficeJet Pro 8030 Series, Three In One Printer on a MacBook pro. 8035

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‎04-22-2020 08:15 AM

HP Recommended

It's clearly a software issue that HP doesn't want to address...."Here!  Buy our printer!  It's one of the best!"...then afterwards..."sorry, we know its a problem but can't fix it, thanks for your business, though!"  

Not cool...HP...not cool.

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‎04-22-2020 12:12 PM

HP Recommended

@DebW-TNC-IN

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎04-22-2020 12:19 PM

HP Recommended

The other HP Support agent requested I send the serial numbers and printer information to him.  ?!?!?!

I'm getting really close to just packing the printer up and returning it.  HP Support is just not there to help.  Sorry, you've come into this late but I can see from others who have posted their dissatisfaction with the 8035 all-in-one printer...it's really not ready for market.

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‎04-28-2020 11:41 AM

HP Recommended

I have the same issue with an 8030, not connected to a PC.  Here's a workaround that worked for me:  use the HP Smart app to scan and email instead of the printer's touchscreen.  Not acceptable functionality, but it works for now.

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