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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-17-2012 11:22 AM

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Prouct Name and Number: HP Pavillion dv6 - Model dv6-2066dx

Operating System: Windows 7

Printer: HP 1500 Series

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2012 01:54 PM - last edited on ‎02-21-2017 10:47 PM by HP Administrator

HP Recommended

This document should help walk you through fixing the problem.  Let me know what happens.

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View solution in original post

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30 REPLIES 30

‎08-22-2012 03:15 PM

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What is the exact name and model of the printer you have?

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‎08-24-2012 01:50 PM

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24 August, 2012

 

The details of the Printer are:

 

HP PSC - 1510 All-in-one, Printer - Scanner - Copier.

 

I find in the bottom "Regulatory Model Number SDGOB - 0502 Rev B"

 

K. Ananthanarayanan

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‎08-24-2012 01:54 PM - last edited on ‎02-21-2017 10:47 PM by HP Administrator

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This document should help walk you through fixing the problem.  Let me know what happens.

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‎08-30-2012 11:13 AM

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30 August 12

The solution of restarting the printer and computer as per the steps given in the solution helped me to fix the problem and start using scanning.

Thanks a lot.

K. Ananthanarayanan
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‎08-30-2012 12:19 PM

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Glad it's working.  :generic:

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‎12-11-2012 09:54 AM

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hp psc 1510. Tried the diagnostics on hp site. Did not solve problem

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‎01-04-2013 11:46 AM

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I have a HP Officejet 7310 all-in-one connected by net to two computers with Windows 7 32-bits. In both computers I have the same problem (I can only scan one page; afterwards the message appears and I have to restart the All-in-one). I have followed the instructions of the document in the HP web: running the tool "HP Print and Scan Doctor" (which did not find any problem). I have also restarted the All-in-one and the computer (I could not stop 'keygrip' and 'scanapp', because these processes did not exit in the Processes tab of the Task Manager.

 

Is anything more I can do to solve the problem?

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‎01-04-2013 12:23 PM

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What is the exact error message you are getting?

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‎02-20-2013 05:22 AM

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These are the two kind of error messages I am getting:

ErrorScanner.jpg

 

In English: There has been an error during the preview. If there is another program scanning, wait until it finishes and the select againt Preview.

 

ErrorEscaner.jpg

 

In English: There has been a communication error with the HP processing images device. Do one of the following actions:

- Close and disconnect the device, wait 60 seconds, etc.

- Verify that the device cables are well connected, et .

- Restart the computer.

- Etc.

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