Unable to scan because another program has control of the HP imaging device.

[Ananthanarayana]

Prouct Name and Number: HP Pavillion dv6 - Model dv6-2066dx

Operating System: Windows 7

Printer: HP 1500 Series

[Shane_R]

What is the exact name and model of the printer you have?

[Ananthanarayana]

24 August, 2012

The details of the Printer are:

HP PSC - 1510 All-in-one, Printer - Scanner - Copier.

I find in the bottom "Regulatory Model Number SDGOB - 0502 Rev B"

K. Ananthanarayanan

[Shane_R · Accepted solution]

This document should help walk you through fixing the problem.  Let me know what happens.

[Ananthanarayana]

30 August 12

The solution of restarting the printer and computer as per the steps given in the solution helped me to fix the problem and start using scanning.

Thanks a lot.

K. Ananthanarayanan

[Shane_R]

Glad it's working.  

[hpuser6002]

hp psc 1510. Tried the diagnostics on hp site. Did not solve problem

[PCasanellas]

I have a HP Officejet 7310 all-in-one connected by net to two computers with Windows 7 32-bits. In both computers I have the same problem (I can only scan one page; afterwards the message appears and I have to restart the All-in-one). I have followed the instructions of the document in the HP web: running the tool "HP Print and Scan Doctor" (which did not find any problem). I have also restarted the All-in-one and the computer (I could not stop 'keygrip' and 'scanapp', because these processes did not exit in the Processes tab of the Task Manager.

Is anything more I can do to solve the problem?

[Shane_R]

What is the exact error message you are getting?

[PCasanellas]

These are the two kind of error messages I am getting:

In English: There has been an error during the preview. If there is another program scanning, wait until it finishes and the select againt Preview.

In English: There has been a communication error with the HP processing images device. Do one of the following actions:

- Close and disconnect the device, wait 60 seconds, etc.

- Verify that the device cables are well connected, et .

- Restart the computer.

- Etc.