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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-12-2021 10:51 AM

HP Recommended
Product: ENVY 5000
Operating System: Android 9.0 Pie

Getting only Jpg and basic pdf file types to save scanned documents on my iPhone and Samsung Tab. 
please help to save scanned files to pdf format. Thanks 

Category:
4 REPLIES 4

‎10-12-2021 12:55 PM

HP Recommended

Hi,

Could you clarify your intention with "only Jpg and basic pdf file types are available", but you would like to save as PDF format?

 

What do you mean by Basic PDF comparing to PDF? or may you have any problem to launch the PDF file?

 

Please clarify your intention with more details to better understand it in context.

 

Shlomi



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‎10-12-2021 01:15 PM

HP Recommended

Sorry for not clarifying in my earlier post, when I save files in basic pdf format each page saved separately in case of multiple pages need to be saved. It’s creating problem to save multiple pages as single file.  It should give option to save pdf file type instead of basic pdf format. 
thanks 

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‎10-12-2021 01:30 PM

HP Recommended

When you scan with HP Smart, click the Add / Plus sign to scan additional pages:

ShlomiL_0-1634066840591.png

 

Only once you are done with the scan job click the Save button and select PDF, it will be saved as a multi-page file.

 

Please make sure you use the software correctly, if you may start a new scan job for each page it will result separate PDF files as you describe, Basic PDF is PDF, its indicate that no OCR capabilities are included (Searchable PDF).

 

Please let me know if that helps,

Shlomi

 

 



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‎10-12-2021 03:23 PM

HP Recommended

Thanks for your reply Slomi

I had scanned multiple pages at once and saved as basic pdf, automatically each page get saved separately.  It’s not me scanning and saving each file separately. Don’t know why this behaviour. 

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