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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
bkarlan
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HP Recommended
OfficeJet 9025e
macOS 10.15 Catalina

I'm unable to setup Scan to Computer as I'm getting the above error.  I see this is an old problem but previous solutions only pertained to Windows and I'm on a Mac.  The error occurs both on HP Smart and when I log into the printer via the browser.

I have a 2nd problem, which is that I have to type in my PIN each and every time that I try to access advanced features on my printer.  I have to assume this an error so how do I get it to save my PIN?

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sandytechy20
HP Support Agent
HP Support Agent
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HP Recommended

@bkarlan

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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