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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-19-2016 12:14 PM

HP Recommended
Product: HP Officejet Pro 8600 N911a
Operating System: macOS 10.12 Sierra

save button for scan docs is greyed out after scan is complete and ready for save step

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2016 10:46 AM

HP Recommended

Hi @orthoman, 

 

Thank you for joining the HP Forums! 
 

I understand that you cannot save scanned documents with your HP Officejet Pro 8600 N911a printer. I am happy to help! 

 

Please take a look at this guide, Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra). 

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this guide helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎10-20-2016 10:46 AM

HP Recommended

Hi @orthoman, 

 

Thank you for joining the HP Forums! 
 

I understand that you cannot save scanned documents with your HP Officejet Pro 8600 N911a printer. I am happy to help! 

 

Please take a look at this guide, Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra). 

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this guide helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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