Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

can't scan from printer screen...can only scan from HP smart and this just happened today

HP Recommended
office jet pro 6978
Microsoft Windows 10 (64-bit)

up until today I could push on the scan button on the printer screen and click on my computer name and it would scan it says it can't find the printer but I can print from my computer to the printer and scan from HP smart from computer to printer---just can't scan from the printer itself

HP Support Agent
HP Support Agent
17,984 17,961 1,454 1,424
Message 2 of 2
Flag Post
HP Recommended

@Looneybird, Welcome to HP Support Community!


If you already have the full-featured printer software installed, follow the steps below-


1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.



Now, try scanning!


If you still have issues, follow the steps from the document HP Printers - Network Scanner Connection Error (Windows).


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation