can't scan from printer screen...can only scan from HP smart and this just happened today

[Looneybird]

up until today I could push on the scan button on the printer screen and click on my computer name and it would scan in...now it says it can't find the printer but I can print from my computer to the printer and scan from HP smart from computer to printer---just can't scan from the printer itself

[TEJ1602]

@Looneybird, Welcome to HP Support Community!

If you already have the full-featured printer software installed, follow the steps below-

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.

Now, try scanning!

If you still have issues, follow the steps from the document HP Printers - Network Scanner Connection Error (Windows).

Hope this helps! Keep me posted. 

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