cannot contact support for david 3D scanner problem

[steve_nozon]

Hi I can't create a support ticket for David 3D scanner, HP site rejects my SLS-2 serial number, format: '000####'

I have a problem where I need a replacement licence key dongle for a failed device, and no way of contacting HP for support without a valid HP serial numlber.

Please provide an e-mail address or phoine number of someone who take my details and can help dispatch a replacement license key ASAP.

Perhaps more importantly, please updare serial number database for DAVID scanner serial list.

Thanks,

Steve.

[drndadoo]

Did HP support gave you a call?

[steve_nozon]

I called HP support, got put on hold 6 times before I got someone who knew what a David 3D Scanner was and could help, they created me a ticket ID 5001619020 and gave me a tip: to reach team for supporting David scanners, input "envy curve" (HP curved screen all in one PC) into the product field as the same team supports it.

they gave me an e-mail address for someone who was able to make a temporary fix for my problem, but I'm still waiting for a replacement USB license dongle.

Thanks for getting back to me, I hope this info is useful for others searching for help with this device.

[MadLuthier]

I  have David 3D Scanner software which is giving me the following error:  "The license is not valid for this computer hardware" .  It has been working fine on this computer until it was updated to Windows 10.  The software registration ID is YCD3P0073D0E5ACC658CB3C23F293E08F9A8E666D09A579505E858D94BDC553799
I need to get this running again for a big project.
Cheers
Ted White

[drndadoo]

There is an email address for the PC license problems. I cannot write it here because it will be spammed. Check your inbox for a message.

[mariobenavidez]

is there anyway you could also send me that email address i am having the same issue

[drndadoo]

Sure, check your inbox.

[kapow3d]

Hi,  I am also having the above issue.  We are a 3D scan studio operating David SLS-3, running David 5 software.  We have misplaced our USB key and would like to inquire about a replacement, or workaround.  Could you please help us?  Consistent with the above message, when inputting a serial number through the automated website support ticket system, the serial number database is not updated with David scanners.  Thank you in advance for your help.  Nathan

[drndadoo]

Check your inbox.

[Ademir_Alves]

Hi, I am having the same problem, I just got my hands on a Davis SLS-3 scanner and it says "The license is not valid for this computer hardware", could you help me with that too? thank you