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‎02-24-2018 07:36 AM

HP Recommended

I'm having a license issue with my USB Dongle - it died, I made another post last night - but then I just saw this one. If there is an email address that I can get this issue resolved quickly, that would be fantastic! Thanks in advance for your help!

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‎02-28-2018 05:52 PM

HP Recommended

Can I have the email too?

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‎03-01-2018 04:35 AM

HP Recommended

I had a problem logging in forum, check your inbox for PM.

I am an HP Employee

Original David Team Member
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‎03-01-2018 05:08 AM

HP Recommended

I didn't seem to get a PM. My inbox is empty.

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‎03-02-2018 08:17 AM

HP Recommended

Just as an update, PM sent and problem is probably solved by now.

I am an HP Employee

Original David Team Member
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‎03-17-2018 10:06 AM

HP Recommended
Hi, I am seeking the email address for this same problem. Could you give it to me? I have a DAVID SLS-3. Can’t find the usb dongle. Thank you!
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‎03-17-2018 10:17 AM - last edited on ‎03-17-2018 10:21 AM by Retired

HP Recommended

The response to my email was to call.

 

They sent me a new dongle pretty quickly..... but I'm still fighting licensing issues with them. The new dongle works as intended, but its not recognized as a legit license. I sent them some information, they say its not valid, I removed everything, reinstalled, and have once again sent them information and am waiting again. It was a week the last time for them to tell me my info wasn't valid.

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‎03-28-2018 04:05 AM

HP Recommended

Case solved?

I am an HP Employee

Original David Team Member
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‎03-28-2018 04:47 AM

HP Recommended

My case is solved! Thank you very much! I was finally able to finish up the project I started when it died and prepping the next project to get started on it.

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‎03-28-2018 11:31 AM - edited ‎03-28-2018 11:32 AM

HP Recommended

Having the exact same issue lister here among the other users, after updating to windows 10.  "Your license does not fit your hardware. Saving is disabled", running version 2.5.5. Who can i contact to or be contacted by to get this resolved? Thanks!

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