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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP LaserJet Pro 400 MFP M425dn

Trying to set up scan to email and keep getting the same error - "Cannot resolve the SMTP server. Check this setting with your system administrator or Internet Service Provider." I am fairly confident i've got the smtp info in correctly and have tried using the default as well as updating to my info for dns settings. Not sure what else to try.

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HP Recommended

Ok, so looks like i was set up with an auto-config address which wasn't allowing printer to talk through the router with those setting. Changed out my ip, subnet, and gateway and set dns to 8.8.8.8 for primary and 8.8.4.4 for secondary and it was able to work

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4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Which email server are you trying to setup?  There are some settings that need to be made in order to setup successfully.

 

Here's some examples on "How to":

 

**bleep**

https://www.youtube.com/watch?v=O5yCJLatoak

 

Yahoo

https://www.youtube.com/watch?v=e8R4Lm-B81E

 

Outlook

https://www.youtube.com/watch?v=G3jcnqX1I9g

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to setup Scan to Email (Outlook) ...
HP Recommended

I'm trying to set it up for **bleep**. I have the smtp set to smtp.**bleep**.com and port 465. I have smpt server authentication checked and have my email as the user ID and my password for the **bleep** account as the smtp password. I have tried network identification dns set as the default which comes up as "not specified" as well as trying 8.8.8.8 as primary and 8.8.4.4 as secondary as well as trying my computers ipv4 for primary and 8.8.8.8 as secondary with no luck. Thats about all I was able to come up with while scanning previous posts. I also tried following the first video you had linked. I tried setting up with two factor turned on as well as turned off and also tried using the code generated as indicated in the video

HP Recommended

Ok, so looks like i was set up with an auto-config address which wasn't allowing printer to talk through the router with those setting. Changed out my ip, subnet, and gateway and set dns to 8.8.8.8 for primary and 8.8.4.4 for secondary and it was able to work

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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