how to change scan format from bmp to pdf

[Christy8]

I followed these steps below.  I also have a new OfficeJetPro 6968.  Downloaded all new software again.  Checked online and was unsuccessfuly able to connet to the Live Chat.  I simply want to scan everything into a PDF.  There is no option to do so.  Only bmp, jpg, png and tif in Black & White, Greyscale or Color.  I scan documents, not pictures.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please ensure that the FULL feature software is installed.

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once it's installed, this resource will show you how to scan to PDF:

HP Officejet Pro 6960 / 6961 /6968 / 6966 : Scan a 6 pages 2 sided document using the ADF

3:05 move pages around

3:23 Mark pages for deletion

For more scanning tips, click here.

Hope that helps!

[Christy8]

Thanks but I had already downloaded the full version prior to my original message.  When I open up the desktop icon, my only options are: Connect a new device,  reconfigure wireless settings, add more software.  The desktop icon doesnt work for me.  I simply use the touch screen on the 6968.  Therefore, the video link also doesnt work because those options arent available to me.

[greenturtle]

Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. Remove or delete all HP references.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab. Delete the HP drivers
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!