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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-10-2018 06:53 AM

HP Recommended

-The computer is connected with an ethernet cable to the router. 

-The router is connected with an ethernet cable to the printer.

 

I have tried unplugging and replugging cables back in.  But, to no avail.  I also tried restoring the defaults, but to no avail.

 

I haven't reinstalled the software but I recently installed the software in the first place on one of my computers, so I feel like I have given that method a chance. 

 

 

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‎12-10-2018 11:03 AM

HP Recommended

@Silverthunder

 

Unfortunately we have exhausted all possible troubleshooting steps. Please call HP Support support for further assistance.

Have a great day!

Senan6806


I am an HP Employee

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