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‎12-10-2018 06:53 AM

HP Recommended

-The computer is connected with an ethernet cable to the router. 

-The router is connected with an ethernet cable to the printer.

 

I have tried unplugging and replugging cables back in.  But, to no avail.  I also tried restoring the defaults, but to no avail.

 

I haven't reinstalled the software but I recently installed the software in the first place on one of my computers, so I feel like I have given that method a chance. 

 

 

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‎12-10-2018 11:03 AM

HP Recommended

@Silverthunder

 

Unfortunately we have exhausted all possible troubleshooting steps. Please call HP Support support for further assistance.

Have a great day!

Senan6806


I am an HP Employee

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