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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-01-2019 04:21 PM

HP Recommended
Product: envy 7645
Operating System: Microsoft Windows 10 (64-bit)

when i scan a document on an hp7645 printer to an email the attachment does not show up

1 person had the same question
4 REPLIES 4

‎06-01-2019 04:44 PM

HP Recommended

Aha! Smaller batches! So just how many pages can you scan at a time?

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‎06-03-2019 06:57 PM

HP Recommended

@jdbats

 

Welcome to HP support community.

 

Are you getting any error message while scanning to email?

 

Meanwhile

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

 

Setup the scan to email again

1. Touch Scan, and then touch Email.

2. On the Welcome screen, touch Continue.

3. Touch in the Email: box to enter your email address, and then touch Done.

4. Touch Continue.

5. A PIN will be sent to the email address you entered. Touch Continue.

6. Touch the PIN to enter your PIN and then touch Done.

7. Touch Store Email or Auto-login, depending upon how you want the printer to store your login information.

8. Select your scan type by touching Photo or Document.

9. For photos, select the can settings, and touch Continue. For documents, continue with the next step.

10. Veriify the email information, and touch Continue.

11. Touch Scan to Email.

12. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

 

You can refer page no.43 in this HP user guide for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎06-05-2019 12:45 PM

HP Recommended

No error message. There was just no attachment in the email. Scanning smaller batches did the trick but the question remains... How may pages can you scan at a time?

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‎06-05-2019 04:45 PM

HP Recommended

@jdbats

 

File size limitation may be dependable on the email that you a re using e.g. some email only allows max of 5MB attachments.

 

You can set to scan to a smaller file size (higher compression) from the Embedded Web Server (EWS) of your printer.

In order to get to the EWS, key in the IP address of your printer into a web browser and go to Scan to Email settings.  

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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