scanning and saving to PDF, page cuts off and rotates when attached as file

[ddeeds]

I scan document, it cuts off page at bottom and lowers the top of document automaticly  and rotates once I attach file to send. I set paper size to 8.5x11, black and white, I've unpluged to reset but something in settings is not correct. How do I correct this issue, Need file saved in PDF format. 

[Rainbow23]

Hi @ddeeds,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing scan quality issues with your HP OfficeJet 5745 e-All-in-One Printer wherein the document is not scanned properly.

This issue could occur if the scan settings are not correct or the drivers may not be installed properly.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Fixing Scan Quality Issues

Note: Please follow the step 4 under HP Printer Assistant.

If the issue still persists, then I suggest that you uninstall and reinstall the drivers by following the steps below:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing any one of the following:

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

3. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers​​​​​​​

Let me know if this works.
 

You have a good day ahead.

[ddeeds]

that did not seen to correct the issue. If you have another solution, I'm all ears. To bad you jcan't log on, if you can let me know. Thanks, its driving me crazy.

[Rainbow23]

Hi @ddeeds,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This issue may require a one to one interaction over the phone.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[ddeeds]

 I clean the rollers and glass and unpluged and that did NOT resolve the issue, but...

Not sure which of these to remove, please advise, this is what i see when going to printer properties, Please advise what to remove and instructions on what and how to re-install

Name:                                                                                 Type

HP Officejet 5740 series                                           Printer

HP6D3793 (HP Officejet 5740 series)                 Print queues

HP6D3793 (HP Officejet 5740 series)                 Software devic...

HP6D3793 (HP Officejet 5740 series)                 Software devic...

HP6D3793 (HP Officejet 5740 series)                 Imaging devices

HP6D3793 (HP Officejet 5740 series)                 WSD Print Pro..

HP6D3793 (HP Officejet 5740 series)                Print queues

I tried to take a screen shot but could not paste after using  Snipping Tool so you could see what i see, thanks for all your follow up help

[Rainbow23]

Hi @ddeeds,

Thank you for your reply, I'll be more than glad to help you.

I suggest that you keep the first one HP Officejet 5740 series and delete the rest.

Let me know if this works.

You have a good day ahead.

[ddeeds]

I NEED MORE HELP 

[Rainbow23]

Hi @ddeeds,

Thank you for your reply, I'll be more than glad to help you.

Based on the last interaction, I see that you need more help. Please let us know what help do you need regarding your HP printer

You have a good day ahead.

[ddeeds]

I got it fixed. Thanks

[Chimney_83 · Accepted solution]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.