-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: the scan cannot be performed because another program has...

Create an account on the HP Community to personalize your profile and ask a question
03-10-2013 10:09 AM
i get this message over and over again, after uninstall and reinstalling the driver, restarting PC, plugin and plugout the cables... nothing works!
Solved! Go to Solution.
Accepted Solutions
03-10-2013 10:37 AM
Found something usefull:
go to the following location C:\Windows\System32\drivers\etc
Inside \etc you will find the "hosts" file. Click on properties and make sure that
the file does not have "Read Only" set.
Open "hosts" using notepad.
Underneath 127.0.0.1 local host,
insert 192.168.1.254 HP97D4C3
Reboot.
03-10-2013 10:37 AM
Found something usefull:
go to the following location C:\Windows\System32\drivers\etc
Inside \etc you will find the "hosts" file. Click on properties and make sure that
the file does not have "Read Only" set.
Open "hosts" using notepad.
Underneath 127.0.0.1 local host,
insert 192.168.1.254 HP97D4C3
Reboot.