vertical lines when i scan using Officejet Pro 8600

[BigGuy57]

When i use the HP8600 to scan documents i am seeing verticle lines on the scan.  This is a new occurance and just happend today.

[Dvortex]

Hello, @BigGuy57 – Hope you are well 🙂
 

Thanks for engaging in the HP Forums! I will certainly do my best to help you 🙂

I understand you are getting vertical lines while scanning with your Officejet 8600 printer. Let’s first perform a hard reset and connect the printer directly to the wall outlet.

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. (It’s important because 8600 has an internal surge protector & won’t work well with an external one)
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, check the figure below and clean thoroughly the numbered regions. That should definitely get the issue fixed. Check http://hp.care/2cMdwXy for more instructions.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Need_Info1]

Check http://hp.care/2cMdwXy this link does not work and neither does the link to the firm ware?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you