Can't connect HP Touchpad to internet/network

[edanto]

Thanks I'll have a look for that test. I changed my WiFi mode to g only, and so far so good. But I was at a friends house earlier and each time the to was woken after sleeping it said it was connected to the WiFi but pages wouldn't load.

This is getting really urgent for me, I want this to be a Christmas present. Do you work for HP support? Is there any way of getting a level 3 tech to remote into the TP and diagnose? Or a beta version of a new upgrade to try?

thx

[smkranz]

webOS 3.0.5 is reported by webOS Nation (formerly PreCentral) to be right around the corner. No comprehensive details.

[Ridius]

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@edanto wrote:
Thanks I'll have a look for that test. I changed my WiFi mode to g only, and so far so good. But I was at a friends house earlier and each time the to was woken after sleeping it said it was connected to the WiFi but pages wouldn't load.

This is getting really urgent for me, I want this to be a Christmas present. Do you work for HP support? Is there any way of getting a level 3 tech to remote into the TP and diagnose? Or a beta version of a new upgrade to try?

thx

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Nope, I'm not an HP Employee. I do know that the logs and Diagnostic results can be sent to the Engineering group at HP, but they don't go to the call center guys directly. Also, the call center guys can't remotely login to your device. As far as I know about beta versions, you'd have to be a developer. I know they get stuff early to try/write code for, but that's all under NDA and you wouldn't be able to talk about/share it with anybody.

[edhoch]

Looking for help! My TP wifi stopped working a couple days ago, shows connected, but when I tried to update email, view the HP apps catalog, I'd get an error message "Internet connection required." So, I attempted to do a soft reset...actually did a hard reset, so now my TP back to the beginning, as if I'd just taken it out of the box. Asked me what language (English) country (US) etc. Then it goes to Wifi set up. I choose my wifi account, put in the password. It appears to show a connection with "tap to configure IP address." Still acts as if I'm not connected, can't accept "HP Terms and Conditions" can't "Continue" My question for you in the forum is this...what have I done? and what should I do? Thanks!

[jscatoloni]

I have same issue, just bought one and I can not get it connected to the wifi and I am stuck, can not proceed to set it up. What do I need to do to get past this issue? I have entered the password, but that is not enough, it wants more information about the router. We put in the information and it shows connected with a "check mark" but it will not move from that screen. What to do?  Really frustrated because I can not go forward with this device.

[Ridius]

If your TouchPad is asking for an IP Address, it means it didn't get one from the network. This means one of 3 things: your on a Static IP Network, the DHCP server isn't allowed to send your device an IP Address (probably only happens in work environments), or there was just a problem with DHCP in general. Try simply resetting the TouchPad and connecting again (hold the Power + Center button for 10-15 seconds. If it still doesn't work, contact your Network Admin and try entering a static IP address.

[BringWebOSBack]

If your HP Touchpad will connect to your wifi network, but won't connect to the internet, here is the fix:

For some reason, the Touchpad sometimes doesn't connect to the internet with the automatically assigned IP address. The solution is to change the automatically assigned IP address while leaving everything else the same.

1 - tap on the wifi symbol at the top of the screen.

2 - select your wireless network (there should already be a blue checkmark next to it)

3 - select Wi-Fi Preferences

4 - a white screen will appear with all the available networks, yours should have a blue check mark

5 - select your network

6 - a screen should appear with your settings, and a "switch" for automatic IP settings - write down your IP address

7 - change the automatic IP settings to "Off" - your IP address and subnet address will disappear

8 - enter a new IP address, leaving the first 3 numbers the same, but changing the last number to one that you know is available. If you are on a corporate network, check with your network admin. If you're at home, unless you have dozens of devices, you should be able to choose a random number between 96 and 255 and have it work.

9 - the system will automatically assign the subnet address

10 - select "done" and the system should automatically reconnect and allow you to access the internet.

[OAM4J]

@BringWebOSBack

You are a life safer. It works.

Thank you very very much!

[jix888]

I cannot connect to internet/Network.  I have problems with the internet often since I had it from around Christmas.  But nothing majoy until last night I could not connected to internet at all, tried it your suggections still not working.  I have apply computer, Ipad2 and HP computer, they all work fine.  Thanks.

[WyreNut]

Ridius has posted a suggested edit (not for the faint of heart, but doable)

And Speedtouch has had success with his suggestion to change your DNS servers in your router to OpenDNS.org's servers.

I'd give them both a try if still experiencing wifi issues.  I wish I had some first-hand info to share, but all my devices in my house work perfectly with my NetGear WNDR-3700.  I'm talking Palm TX, Zire72, Wii, Pre2/3, TouchPad, etc.!

WyreNut