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09-14-2022 07:58 AM
Hi. I have the poly sync 20 connected to my mac via USB and to my iPhone via bluetooth. For some reason, the sync 20 automatically disconnects the bluetooth connection after one hour. This is a huge problem for me as I can't wake it up if I'm getting a call on my phone. Is there a way to turn off automatic disconnection especially since it's already hooked up to a power source via USB? thanks
11-10-2022 04:50 PM
I have the same issue. My polycom 20+ when connected to an easy recorder software on Pixel 7, disconnects after 30min to 40min of recording. I cannot reconnect to the Pixel 7, till i switch off the Polycom and re-on it and then it connects to the Pixel 7 again and now i can again use the Pixel 7 to record via blue tooth. but i am sure the bluetooth will disconnect after 30-40min.
04-05-2023 05:47 PM
Same issue here, even with the latest firmware. Using a 18v charging block, bluetooth to an iPhone 13 and charging the phone via the sideport. It would be one thing if the disconnect time was predictable, but is not, ranging from a few minutes to ~2 hours. It would be greatly appreciated if someone from Poly would actually provide an answer.
04-05-2023 11:37 PM
Welcome to the Poly community.
As suggested already by a colleague please get this into support. The community is run by volunteers with no direct connection to Poly support.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN