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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Officejet 4620 e-All-in-One

Hello,

 

A week ago i had a paper jam in my printer, which i fixed by pulling the paper out. however, a new problem appeared afterwards, namely: the printer doesn't print any black ink anymore. I tried to replace the cartridge and update the printer firmware to fix the problem, and when i changed the cartrigde, i saw that a puddle of black ink was laying on the filter where the cartridge makes contact with the printer. I think the printerhead might be clogged or so since the cartridge seems to provide the ink to the printer. My printer is already out of warranty and i wonder what i could do to fix the problem myself. Any help would be greatly appreciated. Apologies for any bad English, im Dutch.

 

Below you can find a picture of the cartridge holder and encircled in red the place where the puddle of black ink was(i cleaned it and then took the picture).

 

WhatsApp Image 2016-11-05 at 12.50.33.jpg

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