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‎05-09-2017 12:20 AM

HP Recommended
Product: Hp DeskJet 3632
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, I am currently trying to get Hp easystart to install properly on my computer.

 

I get up to this stage:

 

000.png

In which i hit continue which gets me here:

001.png

 

and subsequently a "Hp Easystart has stopped working" appears.


002.png

 

I've tried reinstalling and updating the .Net Framework that one thread suggested but this has not worked.

 

After these issues i connected the printer via USB and it is able to print that way, but I would like the wifi to work as that was the major selling point.

 

Any other suggestions?

System Info:
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170204-0600)
Language: English (Regional Setting: English)
System Manufacturer: GIGABYTE
System Model: P34
BIOS: P34.303
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16296MB RAM
Page File: 3920MB used, 14808MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

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