HP Easystart Stopped working

[StefanEver]

Hello, I am currently trying to get Hp easystart to install properly on my computer.

I get up to this stage:

In which i hit continue which gets me here:

and subsequently a "Hp Easystart has stopped working" appears.

I've tried reinstalling and updating the .Net Framework that one thread suggested but this has not worked.

After these issues i connected the printer via USB and it is able to print that way, but I would like the wifi to work as that was the major selling point.

Any other suggestions?

System Info:
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170204-0600)
Language: English (Regional Setting: English)
System Manufacturer: GIGABYTE
System Model: P34
BIOS: P34.303
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16296MB RAM
Page File: 3920MB used, 14808MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

[The_Fossette · Accepted solution]

Hi @StefanEver

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to install the HP easy start on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I see that you want to set up the printer wirelessly. I recommend you to install the full feature software from the below link.

http://hp.care/2pxNFE6

Follow the steps in the below article to set up your printer wirelessly.

http://hp.care/2pwp02R

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[StefanEver]

Just installing that first linked worked.

Thank you

[Rainbow23]

Hi @StefanEver,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.

[AnandJoshi]

I have the exact same issue.. 

here are my hardware details 

Laptop OS Windows 10

Printer HP Laser Jet Pro MFP M26nw

Can you help?

[The_Fossette]

Hi @AnandJoshi

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to install the HP easy start on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

You can download and install the full feature software for your printer from the below link.

http://hp.care/2sPOl9I

Follow the steps in the below article to set up your printer wirelessly.

http://hp.care/2pwp02R

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[_Alexey_]

Hi! I got the same problem with MFP M26 printer and i did download full feature software, but I cannot install it because of error on 82% during preparation. The process stops with following message:

(Sorry it is not a screen shot, the lap top is not available now to take it)