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06-06-2017 05:43 PM
Product: HP Photosmart 2710 Printer
I have a HP Photosmart 2710 printer. It has worked very well but just now when it needed a new black ink cartridge and I inserted one it would not accept it and keeps saying "insert black or photo Print Cartridge in right stall." What could be the problem. I have inserted it a number of times with the same results. Thanks to anyone who can help.
bj771
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