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‎08-06-2017 06:28 PM

HP Recommended
Product: envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I need to replace the colour cartrigde. This wil be the first time Iver tried changing them as I got the printer a christmas. I cant open the cover. Ive tried everything including the services, printer spool thingy and restarting. A message says the door must be closed while printing and it does not open. Nothing is printing, nothing is queued, nothing is jammed, Ive powered off, powered on, everything. I cant do anything with the darn thing. Can anyone pleeeeeease help. Many thanks.

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