• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 8600 pro CM750A
Microsoft Windows 10 (64-bit)

Ink Cartridge Failure notice persists after 2 months of broad support and advice.  New compatible, generic "Atlantic" cartridge today immediately reported as failure as were others since firmware update 1829AR. Received much advice from HP employees on trying to reset and bypass locked printer. Support said the 8600 is obsolete; just buy a new printer. Frequently get message to insert the starter carts that came in the box with the printer. Did that 6 yrs ago!  Different carts are often reported as missing/defective/counterfeit but black is the favorite. Brand new Black xl cart today was declared defective after the printer went through the process of setting up; then froze once again.  Support offered to sell SETUP carts for $103. Costco genuine HP set available for about $175; new printer for $119.  Ink support continues to be the HP8600 problem entangled with firmware update. I know others are having similar issues but still haven't found advice that works. Please advise if a solution is available before yielding to planned obsolescence.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.