-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
04-25-2020 12:35 PM
Product: HP Officejet Pro 6970
Operating System: macOS 10.12 Sierra
My HP Officejet Pro 6970 printer , product number J7K34A, worked fine with 904 setup cartridges which I replaced with Instant Ink cartridges. However, after I cancelled Instant Ink, my printer would not longer print. I purchased HP Original Ink 902 cartridges which are supposed to be compatible with HP Officejet Pro 6970 printer (as indicated on HP website). My printer however displayed an "Incompatible cartridge" error sign and will not print. I tried again with another pack of HP 902 cartridges and printer still will not print. I've been through every troubleshooting suggestion. Nothing works.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.