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‎09-02-2020 01:56 PM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

I replaced my black ink cartridge less than two weeks ago, printed about 20 pages of documents, and the black cartridge is now shown as nearly empty. 

 

In the HP Smart program I cannot find how many pages have been printed since the cartridge was installed, but I was able to find the lifetime total number of pages printed and the total cartridges used:

 

- 6 cartridges

- 865 pages

 

This equals 144 pages per cartridge on average.  This seems unbelievably low, especially because at least one or two of those cartridges was an "XL."  And I cannot understand how two weeks of very light use (mostly children's worksheets for school) would consume a new cartridge.

 

Any assistance appreciated.  I have applied the latest firmware updates (VERBASPP1N003.2025A.00).

 

The printer has great features, but it is not cost-effective at ~20 sheets per cartridge ($16 / 20 == 80cents per page).

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