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‎09-10-2020 02:07 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have an Officejet 8600 and an 8610 and neither one will connect to wireless.  Here is what I've done so far:

 

1. Rebooted both printers (unplug while on, wait 60 seconds, plug back in).

2. Run wireless set up wizard, both printers find the network but neither can connect.

3. Have rebooted the router (2 laptops, 1 desktop, 4 iPad/iPhones are all connected with no issues) and tried the above two steps again.

4. Logged in to router and confirmed that MAC address filtering is NOT on.

5. Tried HP Print and Scan Doctor utility - couldn't connect to printer via wireless, tried the option to establish the wireless connection with USB cable - no luck.

 

I am out of ideas...other than new printers.  Please help!  

 

Thank you,

Melissa

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