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‎11-01-2020 12:34 PM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I have a OfficeJet Pro 6968 that I purchased refurbished on Amazon. The other day, I noticed a paper jam error message, so I opened it up to clear the jam, but there was none. I then noticed part of a white gear laying under the cartridge assembly bar (see pics). It looks like the gear somehow snapped. Unfortunately, the 3rd party offered only a 90 warranty, and I am about 20ish days outside of that. The HP manufacture warranty is also expired. 

 

I am not quite sure what to do at this point, and I don't see an option for emailing support to try and order the piece. Is it worth the hassle, or should I just cut my losses and get another printer?

 

Thanks!

 

 

 

 

PXL_20201019_002713263~2.jpgPXL_20201019_002752672~2.jpgPXL_20201019_002834344.jpg

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