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‎03-10-2021 06:27 AM

HP Recommended
Product: hp office jet pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I had a paperjam, took out any paper I saw, took out the tray, took out and popped back the cartridges, checked for spilled ink, dapped off some excess ink on the little green thing by the cartridges, moved them manually left and right. The error message of carriage jam persists and it sounds weird inside.

 

They seem to hit a bump on the far right side when it tries printing and it has a hard time going back from the far right side. I also hear a weird clunk noise when it tries printing but the inside looks normal, nothing wrong or leaking. I can include a picture if needed. 

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