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‎08-01-2021 01:03 PM

HP Recommended
Product: HP ENVY 5010
Operating System: Microsoft Windows 10 (64-bit)

Hello ! I've got an issue I hope you can help me with. I recently changed my HP ENVY 5010's color cartridge because the previous one was empty. But for some reason my printer doesn't recognize it. It keeps saying that the cartridge is either absent or empty but it's a brand new one. I've restarted my printer dozens of times, unplugged and replugged, made sure the software was up to date and the cartridge is clean but it keeps giving me that error. Can someone help me with that ? Thanks !

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