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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Who Me Too'd this topic

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12-24-2021 04:34 PM
Like many other posts on this forum, I have an HP OfficeJet printer which has been printing poor color for some time now. I have been busy and just got around to looking into it and found the Cyan does not print at all. I have printed the Printer Status Report multiple times and the Cyan block is empty. I have brand new ink directly from an HP subscription. I have tried cleaning the print head multiple times and reprinting the status report to no avail.
As you can see, the printer is under 2 years old. As a matter of fact, the problems began before the warranty ran out, but I didn't realize it was a serious problem until now.
Based on the other posts, the answer will be to replace the printer. This is clearly a DEFECT with this printer. It should be recalled and fixed by HP, but I know that will never happen.