• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-14-2022 10:25 AM

HP Recommended
Product: HP 479fdw
Operating System: Microsoft Windows 10 (64-bit)

This one has me stumped.

 

We have a network printer, HP Color LaserJet Pro 479fdw.  All computers are running Windows 10 Pro.

Every computer can print PDF files except for one.  Every time this one computer tries to print any PDF file, the 21.00.00 error appears on the printer, and the file doesn't print.  However, it CAN print any other file fine (Word, Excel, web pages, etc etc).  The PDF files also print fine to any other printer we have in the office.

 

I tried installing all the other M479 drivers available from the HP website, even under the "Basic" drivers section.  Nothing worked.  I also tried removing the printer from the Control Panel, and reinstalling it.  Still with no success.

 

Anyone have any other suggestion?

Thanks.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.