• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy Photo 7858
macOS 12.0 Monterey

My printer goes to a blue screen with a power icon in the middle and an error message that seems to change with all of the lights for the touch buttons around the screen flashing.  When you hold the power button or unplug it, it powers up normally and you can print again, but with 15 min or so it goes back to the blue screen with the buttons flashing.  I cant find anything on the error code its giving "B3E39BEB" - I had originally thought that it was a networking error so I turned off the networking and it stopped, but obviously I need the printer on the network, so I decided to try to plug it directly into the router with network cable and it starts again.  It has the most recent firmware available and the utilities available all say nothing is wrong with it.  

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.