• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-12-2023 07:52 AM

HP Recommended
Product: HP OfficeJet Pro 9022e All-in-One Printer

Hello,

 

since this morning our HP Officejet pro 9022e (purchased 6 months ago) is showing a blue screen on the internal display and shows the error code: 83C0000B

 

I followed recommendations below to drain the power completely, multiple times without success: 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-9020e-error-code-83C0000...

 

In terms of doing a semi-factory reset I only find instructions for doing that via the build in display menu, which does not work as it is stuck on the blue screen. 

 

Please provide instructions on how to fix this or how to perform the semi factory reset. 

 

thanks! 

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.