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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎07-14-2024 03:05 PM

HP Recommended
Product: HP OfficeJet Pro 9135e All-in-One Printer

when i am shutting down or turning off the printer for the day or night i get this message: printer error occurred F0.01.01.02 A critical system error has occurred.  restart the printer and try again. if the problem persists, contact your support representative.  then has this at the bottom of the printer screen  FW Version:6.20.1.5-202403010422   I have tried unplugging the printer.  and extensive search here online.  found this 

OfficeJet Pro 9130e. Let's go through some steps to troubleshoot and resolve the errors:

Event Code Descriptions

The specific event codes you mentioned relate to various types of errors:

  • F0.01.01.02 Critical Error: This typically indicates a severe malfunction that requires immediate attention.
  • F0.04.02.03 Warning Error: This is usually less severe but still indicates an issue that needs addressing.
  • F0.03.09.05 Error: This could be related to network or communication problems.

Troubleshooting Steps

Restart the Printer: As you mentioned, restarting helps temporarily. Ensure the printer is completely powered off before turning it back on.

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update Firmware and Drivers:

Check Network Connection:

Reset Network Settings on the Printer:

Reinstall Printer on Devices:

  • Use HP Smart App: The HP Smart app can help diagnose and fix issues. Make sure you have it installed and use it to troubleshoot.

I DON'T KNOW IF I AM SUPPOSED TO TRY OR DO ALL THE ABOVE OR WHAT.   AND EVEN SO I DON'T KNOW WHERE OR HOW TO FIND EXACTLY THE 'USE HP SMART APP' TO HELP DIAGNOSE AND FIX ISSUES

 

THE issue only happens so far when i am shutting down.   of lately i just push the power off button leave the printer as is with the message open and walk away.  in the morning the message is gone and i'm guessing the printer turned off or shut down completely....    any thoughts suggestion input please!  

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