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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Edge E550
Other

Needto locate the Supported Devices/Supported Phones and specifically Software Build IDs table which contains the build IDs for the sip.ld files for the Poly Edge E devices. The Poly Voice Software Release Notes does not contain this information that I can find. Can you please direct me to the sip.id information for the Edge E Software version 8.2.2

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @SaddlebackVoIP2, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

View solution in original post

4 REPLIES 4
HP Recommended

Hi @SaddlebackVoIP2, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

HP Recommended

Hello @SaddlebackVoIP2 ,

 

welcome back to the HP Poly community. You never updated your post >here< so it kind of puts of volunteers replying again.

 

Our VoIP FAQ contains this:

 

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
ResolutionPlease see >here< for an explanation and create an Account for Poly Lens in the cloud

 

This always shows the version number of the software.

 

In addition, our volunteers also post new releases for an example:

 

[Software] Poly Edge E PVOS 8.2.2

 

Again this includes the version ID.

 

If you still struggle, as already suggested by @M_Salman contact our Support organization in your region.

 

Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Just to close the loop as I assume this is what the OP is after

 

Edge E100 EdgeE100 3111-86980-001
Edge E220 EdgeE220 3111-86990-001
Edge E300 EdgeE300 3111-87815-001
Edge E320 EdgeE320 3111-87000-001
Edge E350 EdgeE350 3111-87010-001
Edge E400 EdgeE400 3111-87835-001
Edge E450 EdgeE450 3111-87030-001
Edge E500 EdgeE500 3111-87855-001
Edge E550 EdgeE550 3111-87050-001
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Excellent Information this was exactly what I needed, I appreciate your taking the time to follow up as well.
Often its difficult to find exactly what Im looking for in the mass of information HP has.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.