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- Re: looking for the Edge E sip.ld file information for 8/2 f...

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09-13-2024 12:48 PM
Needto locate the Supported Devices/Supported Phones and specifically Software Build IDs table which contains the build IDs for the sip.ld files for the Poly Edge E devices. The Poly Voice Software Release Notes does not contain this information that I can find. Can you please direct me to the sip.id information for the Edge E Software version 8.2.2
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09-13-2024 08:38 PM
Hi @SaddlebackVoIP2, Welcome to Poly HP Support Community.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
https://support.hp.com/us-en/poly
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.
Regards,
Salman
09-13-2024 08:38 PM
Hi @SaddlebackVoIP2, Welcome to Poly HP Support Community.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
https://support.hp.com/us-en/poly
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.
Regards,
Salman
09-14-2024 02:35 AM
Hello @SaddlebackVoIP2 ,
welcome back to the HP Poly community. You never updated your post >here< so it kind of puts of volunteers replying again.
Our VoIP FAQ contains this:
Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud
This always shows the version number of the software.
In addition, our volunteers also post new releases for an example:
[Software] Poly Edge E PVOS 8.2.2
Again this includes the version ID.
If you still struggle, as already suggested by @M_Salman contact our Support organization in your region.
Details are in my Signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-18-2024 03:30 AM
Just to close the loop as I assume this is what the OP is after
Edge E100 | EdgeE100 | 3111-86980-001 |
Edge E220 | EdgeE220 | 3111-86990-001 |
Edge E300 | EdgeE300 | 3111-87815-001 |
Edge E320 | EdgeE320 | 3111-87000-001 |
Edge E350 | EdgeE350 | 3111-87010-001 |
Edge E400 | EdgeE400 | 3111-87835-001 |
Edge E450 | EdgeE450 | 3111-87030-001 |
Edge E500 | EdgeE500 | 3111-87855-001 |
Edge E550 | EdgeE550 | 3111-87050-001 |
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN