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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Since you have already tried updating your drivers and running the HP AI Assistant diagnostic without success, the issue is likely rooted in Windows scaling conflicts or a physical hardware fault.[ref_1, ref_2]
Follow this step-by-step diagnostic path to isolate and resolve the issue.
Test for a Hardware vs. Software Fault
Before tweaking more settings, determine if the blurriness is caused by Windows or the actual physical screen panel.[ref_1]
- Shut down your laptop completely.[ref_1]
- Press the Power button, then immediately press the Esc key repeatedly (about once every second) until a startup menu appears.[ref_1]
- Look closely at the text and menus in the BIOS:
- If the screen is perfectly sharp in BIOS: The hardware is fine. The issue is entirely caused by a software setting inside Windows.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Since you have already tried updating your drivers and running the HP AI Assistant diagnostic without success, the issue is likely rooted in Windows scaling conflicts or a physical hardware fault.[ref_1, ref_2]
Follow this step-by-step diagnostic path to isolate and resolve the issue.
Test for a Hardware vs. Software Fault
Before tweaking more settings, determine if the blurriness is caused by Windows or the actual physical screen panel.[ref_1]
- Shut down your laptop completely.[ref_1]
- Press the Power button, then immediately press the Esc key repeatedly (about once every second) until a startup menu appears.[ref_1]
- Look closely at the text and menus in the BIOS:
- If the screen is perfectly sharp in BIOS: The hardware is fine. The issue is entirely caused by a software setting inside Windows.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2
0
0
HP Recommended
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