Omen 17 is boot looping, freezes on omen logo

[Newbie35]

Hi, the issue im having is my omen 17 2019 version is boot looping on repeat and thats it.

was playing a game and suddenly it shut off, the temps were fine.

Laptop shut off and when i turned it back on it kept freezing on the omen logo and just restarting and thats been going on for the whole day, been trying to find fixes everywhere but no help, so i was hoping the actual manufacturer could help me with this laptop please!

 

[ub6424]

Hello @Newbie35 

(1) Shutdown your computer. Press and hold power button until it switches off.

(2) Check your hardware ( do all tests ! )

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results (screenshots, error messages ...)

best regards

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[Newbie35]

I dont have that uefi i only have this black and white one

 

[Newbie35]

Just now got this blue screen error right when i ide the uefi ;machine check exception

 

[ub6424]

Hello @Newbie35 

(1) Shutdown

(2) Enter BIOS and load default settings, save and exit

(3) Enter Diagnostics again and check all components

best regards

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[Newbie35]

Now i am met with this screen:

 

[ub6424]

Hello @Newbie35 

(1) Enter BIOS

(2) Send pictures

- Boot mode

- Device Settings

best regards

---

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[Newbie35]

Here are all the bios tabs

 

 

 sorry about the bad quality, its somtin about the compression that makes em blurry

[ub6424]

Hello @Newbie35 

OK, don't panic

(1) Take one or two usb flash drives and create bootable linux ( usb boot is enabled in your bios )

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

I want to know if your file system is readable. Then you could save your private files/data to a connected usb-harddisk

(2) Reinstall Windows 10 on the hard drive

https://support.hp.com/us-en/document/ish_3053911-2842957-16

See (5)

Reinstall Windows through the Windows Recovery Environment (f11) or using the HP Cloud Recovery Tool.

• Use the steps from HP PCs - Reset the computer to perform a system reset through Windows Recovery Environment (f11) when Windows does not start.

• Or, to use HP Cloud Recovery Tool, see the document for your computer:

  • HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10)

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

[Newbie35]

If i dont need my files can i just use my usb drive that has windows 10 on it and install it straight ir do i gotta do the first step?