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Newbie35
Level 2
17 16 1 0
Message 1 of 33
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Solved!

Omen 17 is boot looping, freezes on omen logo

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Microsoft Windows 10 (64-bit)

Hi, the issue im having is my omen 17 2019 version is boot looping on repeat and thats it.

was playing a game and suddenly it shut off, the temps were fine.

Laptop shut off and when i turned it back on it kept freezing on the omen logo and just restarting and thats been going on for the whole day, been trying to find fixes everywhere but no help, so i was hoping the actual manufacturer could help me with this laptop please!

D0177532-CE2A-4874-A172-35EB01C550E1.jpeg

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Newbie35
Author
Level 2
17 16 1 0
Message 31 of 33
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The drive is ok.

Thank you for youre time and effort into fixing this laptop but i just cant anymore, i just wont buy any of this ho crap, all or them are **bleep** and its on me for trusting them 2 times in a row, i wish u good health and im going off, ive been up for 14 hours trying to fix this garbage(rip my 1.2k euros)

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ub6424
Level 9
4,080 4,062 222 381
Message 2 of 33
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Hello @Newbie35 

 

(1) Shutdown your computer. Press and hold power button until it switches off.

 

(2Check your hardware ( do all tests ! )

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Please report your results (screenshots, error messages ...)

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Newbie35
Author
Level 2
17 16 1 0
Message 3 of 33
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I dont have that uefi i only have this black and white one

CC0CBE7C-5893-4A1E-BD3D-D276A17992CB.jpeg

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Newbie35
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Level 2
17 16 1 0
Message 4 of 33
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Just now got this blue screen error right when i ide the uefi ;machine check exception

B0218472-A8AA-4D6F-8FBC-12534A1FDF2C.jpeg

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ub6424
Level 9
4,080 4,062 222 381
Message 5 of 33
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Hello @Newbie35 

 

(1) Shutdown

(2) Enter BIOS and load default settings, save and exit

(3) Enter Diagnostics again and check all components

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Newbie35
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Message 6 of 33
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Now i am met with this screen:

1134372C-5541-4ABC-968F-F38D67DB54EC.jpeg

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ub6424
Level 9
4,080 4,062 222 381
Message 7 of 33
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Hello @Newbie35 

 

(1) Enter BIOS

(2) Send pictures

- Boot mode

- Device Settings

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Newbie35
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Message 8 of 33
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Here are all the bios tabs

E94B7C2A-C6E2-468B-BDE0-3932C651D39E.jpeg

E84A1EF9-C3EB-41C6-AD43-776F6C9874F0.jpeg

03363165-FAC2-4B2E-8AE7-68FFB234DE5A.jpeg

 sorry about the bad quality, its somtin about the compression that makes em blurry

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ub6424
Level 9
4,080 4,062 222 381
Message 9 of 33
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Hello @Newbie35 

 

OK, don't panic

 

(1) Take one or two usb flash drives and create bootable linux ( usb boot is enabled in your bios )

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

I want to know if your file system is readable. Then you could save your private files/data to a connected usb-harddisk

 

(2) Reinstall Windows 10 on the hard drive

https://support.hp.com/us-en/document/ish_3053911-2842957-16

See (5)

Reinstall Windows through the Windows Recovery Environment (f11) or using the HP Cloud Recovery Tool.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Newbie35
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Message 10 of 33
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If i dont need my files can i just use my usb drive that has windows 10 on it and install it straight ir do i gotta do the first step?

 

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